Military household goods damage claims can be one of the most trying processes for both the transportation service provider and the military member. ECM uses advanced claim adjudication technology that expedites the process by eliminating the need for manual data entry, letter typing and email creation. These programs create a quick and smooth claim process,  virtually eliminate human error and create a uniformed standard  both you and the service member can rely on.  

Features and Benefits offered by Expert Claim Management

• Personal dedicated webpage for submitting new claims and checking the status of existing claims.
• Detailed invoicing with multiple payment options including ACH, credit card or check.
• Sliding claim fee schedule that reduces the per claim cost based on the number of claims submitted each month.
• Customer Request Portal for service members that eliminates "lost" emails and attaches every communication received to a member's claim; ensuring that correspondence is always available and properly identified. 
• Uniformed adjudication process used by all ECM adjusters.
• Standardized correspondence that is the same for each adjuster and each claim.

Services offered by ECM

• Full Replacement Value Claims
• Depreciated Value Claims
• MCO Claims
• NTS Claims
• Agent Charge Back Review

​For TSP's that prefer to handle claims "in house"

• On Sight Adjuster Training for TSP's
• Adjuster Training Manuals and Tools for TSP's 
• Guided Claim Adjudication Module that allows even those brand new to claims to adjudicate like a pro.